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Form of work
SalaryJob Introduction
Business Support Manager
- Up to £40,000 per annum depending on experience
- 5 out of 7 days per week
- Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare – Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts – up to 55% off cinema tickets
- Health & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts – Discounts with holiday companies such as TUI and Expedia
- Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodaphone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH’s and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for babies 1st birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
Levy is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.
We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focussed on ‘doing the right thing’ for our people and the planet. sustainability, wellbeing, diversity, and inclusion are at the heart of what we do.
We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
What you'll be doing:
- The role of the Business Support Manager is to assist the business in delivering and supporting change across the Levy UK&I venues. Whether new venue mobilisations and transitions, or current operations the focus is on enhancing guest experience and driving commercial success.
- Optimisation will be at the heart of what you do, whether it be reviewing and optimising guest experiences by delivering targeted training programmes, or reviewing business performance and optimising data informed commercial efficiencies, your mantra will be “what can we do better?”
- You will assist in developing the plan and then be focussed on delivering it, whether it’s a mobilisation, transition, or a venue review, ensuring that we optimise our presence is the key to success.
- When it comes to a new venue, you will support the operational transition, ensuring that our Signatures and guest service culture are adopted effectively from the start. Leaning on your understanding of best practice methodology, you will ensure that transitioned teams understand the importance and positive impact of working with our Signatures across their venue.
- Reviewing the findings of our Business Excellence team and your own observations when working within venue team. You will support our operational teams to enhance the guest experience delivery from an operational delivery perspective, and in doing so enhance guest experience and client perception.
- At all times, this role should be focussed on Business Optimisation and brand integrity for both new and current venues within the Levy UK&I portfolio
About you:
- Hospitality Professional – adept at delivering exceptional guest experiences, knows what great looks like and how to motivate and in-still a focus on quality within a team
- Structure Focussed – likes to work to a defined structure, that encourages positive outcomes
- Optimising Improver – focuses on doing things better, how can we improve and what do we need to do to better, never happy with where we are now, wants to be ahead of everyone else
- Planned and methodical - displays the ability to be planned and methodical in their approach, with an objective and considered point of view
- Tactically strategic - contributes to discussions in relation to operational strategy and planning
- Projects and logistics - experienced in being part of team that delivers projects and/or complex logistic plans to optimise and improve performance
- Embraces change – is involved with and embraces the change discussion focussing on improvements with key stakeholders, before driving and supporting change at venues
- Knowledge hungry – strives to continually learn more, growing breadth and depth of knowledge to enhance personal development
- Flexible and agile - balances structured approach, resilience, and problem-solving skills with ability to flex and adapt as required. Appreciates need for speed of action and reaction without diluting quality of results
At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered. Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.
We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.
Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.
We collaborate with some of the UK’s most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.
