Vacancies Team Leader - National Theatre

Job Introduction

Team Leader - National Theatre

• £30,500 per annum 
• 5 out of 7 days per week 
• Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children) 
• Aviva Digicare – Free annual healthcare check 
• Exclusive Benefits & Wellbeing site (Perks at Work) 
• Entertainment discounts – up to 55% off cinema tickets 
• Health & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%) 
• Travel discounts – Discounts with holiday companies such as TUI and Expedia 
• Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards 
• Meals on duty 
• Vodaphone discounts 
• Pension scheme and Life Assurance 
• Employee Assistance Programme 
• 23 days + BH’s and additional day off for your birthday 
• 2 days additional leave, following return from Maternity leave during first year back 
• Competitive and supportive family benefits 
• Day off for babies 1st birthday 
• Holiday purchase scheme 
• On-going training & development and career pathways 
• Professional subscriptions paid 
• Financial wellbeing programme and preferred rates on salary finance products 

OVERVIEW

The National Theatre, one of the UK's leading arts venues, reaches millions of people each year through live and digital programming, creating, and sharing performances in London, across the UK and internationally. The organisation strives to be accessible, inclusive and sustainable. It empowers artists and craftspeople to make world-leading work, inspires young people, and works with communities. Based in the heart of London’s South Bank, the venue is home to multiple performance spaces and is attended by over a million people annually, operating year-round to provide a welcoming space for audiences and visitors alike. 

NT Food and Drink, a partnership formed between Levy UK & I (part of Compass Group), KERB Events and the National Theatre, enhances the experience of visitors to the NT. Through delivery of great hospitality across the building and with a wide range of venues from Espresso bars, cafes, theatre bars or pubs and restaurants, whether theatre-going or not, we’re able to meet the needs of our guest and add to their experience of visiting this iconic venue.

AREAS OF RESPONSIBILITY

• Overseeing your section and staff in your department
• Ensuring all equipment, fixtures and fittings are in efficient working order and well presented, and to report to department management when this is not the case.
• Ensuring stock rotation is taking place and your team are confident in this process, while also completing the monthly stock takes.
• Support the team in your section with customer / equipment / process issues etc.
• Follow the See, Care, Share guidelines.
• Always staying vigilant to security matters.
• Lead by example in appearance, approach, and professionalism and train where needed.
• Ensure you section is aware of any promotions, events, bespoke requests within the NT.
• Pre-empt customers’ needs and provide a tailored level of customer service, always aiming to exceed expectations.
• Supporting your section to ensure all HSE, compliance, statuary regulations and legal requirements are met.
• Undertake any training and professional development as determined by your managers.
• Ensure wastage is recorded correctly.
• Ensure any accidents, incidents and near misses are recorded and reported to the departmental management team.
• To ensure the opening and closing procedures of you section are adhered to.
• Carry out daily briefings to your section.
• Adhere to all Compass / Levy policies and procedures
• Any other duties that are reasonably required of you.

PERSONAL SPECIFICATION

• experience of working in a similar role and ready to hit the ground running.
• Personal Licence (Desirable.)
• Excellent communication skills
• Ability to work under pressure while maintaining a professional and personable approach.
• Excellent customer service skills.
• Having and creating clear processes to ensure deadlines are met and control processes are always in place.
• Awareness of COSHH
• Knowledge of EPOS and procurement systems (Desirable)
• Flexible – you may be required to work evenings, weekends, and bank holidays.

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. 

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.  

We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.  

Focused on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.  

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage. 

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered. Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard. 

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate. 

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.