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Form of work
SalaryJob Introduction
What you’ll do
Notting Hill Genesis, one of London's largest housing associations, are looking for a highly organised, customer-focused individual to join our team as a Voids Inspector, overseeing a patch in the West Region. You will play a crucial role in delivering well-cared-for homes and places where residents feel safe and have a sense of pride.
Role Responsibilities
We are looking for a highly organised, customer-focused individual to join our team as a Voids Inspector overseeing a patch in the West Region. You will play a crucial role in delivering well-cared-for homes and places where residents feel safe and have a sense of pride.
Your focus will be on ensuring our contractors and suppliers are providing a consistently high-quality voids service that delivers against the six customer priorities in the customer strategy.
You will work closely and collaboratively with colleagues and stakeholders across NHG and externally to drive improvements and offer a first-class service to our customers.
This is a fulfilling opportunity to enhance and improve the lives of our residents.
We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We are looking for a highly organised, customer-focused individual to join our team as a Voids Inspector overseeing a patch in the West Region. You will play a crucial role in delivering well-cared-for homes and places where residents feel safe and have a sense of pride.
Your focus will be on ensuring our contractors and suppliers are providing a consistently high-quality voids service that delivers against the six customer priorities in the customer strategy.
You will work closely and collaboratively with colleagues and stakeholders across NHG and externally to drive improvements and offer a first-class service to our customers.
This is a fulfilling opportunity to enhance and improve the lives of our residents.
We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
The Ideal Candidate
We believe that great service starts with great people, and are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
You’ll have strong problem-solving skills combined with a customer-focused mindset, excellent communication skills, technical knowledge, and a commitment to providing a first-class voids service.
You will be responsible for diagnosing repairs to void homes, preparing reports in clear, easy-to-understand and terms, along with specifications and recommendations.
You will be highly organised and expected to continually monitor the quality and success of all void works, using data, analysis, and insight to instigate appropriate improvements and recommendations. Manage an in-person post-inspection regime for your patch, ensuring that works are carried out to a good standard taking ownership where works are not to the required standard, and seeing through to a successful conclusion.
Essential
- Experience of working within the voids sector, carrying out pre, post audit, and quality inspections.
- Experience in formulating specifications, managing schedules of works, and technical diagnosis.
- Experience of contractor management.
- Experience of writing and disseminating technical reports.
- Good understanding of the relevant legislation, statutory, and regulatory requirements.
Desired
- DEA/FRA assessor trained
- Recognised HND technical qualification eg. building surveying or member CIOB
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
Selection Process
Step 1: If you are interested, please send your CV and Supporting Statement now! Closing date is 6th March 2024 at 23:59
Step 2: Successful candidates will be selected for an interview after the advert has closed
Step 3: Interview will consist of competency-based questions
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:
https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Attached documents
- Voids Inspector - Role Profile .pdf
- values and behaviours.pdf
