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Form of workHere at Mercedes Benz of Bridgend, we have a vacancy for an Aftersales Advisor role. This is a fantastic opportunity to join a high performing aftersales department. This role suits a talented and enthusiastic person looking to advance their career in a premium brand environment.
Job Title: Aftersales Advisor Location: Mercedes Benz of Bridgend
Contract Type: Permanent / Full-time
Hours of work: 40 hours a week (start & finish times can be flexible)
Position Pays: Dependant on experience
The Opportunity
An Aftersales Advisor works closely with the Service Advisors, Service Manager and the Workshop team. You will be tasked with the job card preparation / customer communication and dealing with customers both face to face / digitally and on the phone and any other additional administrative duties.You will be responsible for:
Preparing documentation relating to transactions, in a methodical and accurate manner.
Maintaining an efficient document storage system, which allows for prompt retrieval of information.
Preparing accurate quotations for vehicle servicing and maintenance needs.
Preparing invoices.
Maintaining accurate payment records.
Dealing with customer enquires face to face
Dealing with customer enquires on the phone / email
Making accurate customer bookings
More about you:
To be successful in this role you will need:
Previous Administration experience
Previous Aftersales experience would be beneficial
Experience using Microsoft Word / Excel
Previous experience using Kerridge is desirable
Ability to work calmly under pressure
Good telephone manner
Experience in a customer facing environment
Excellent communication skills
What’s in it for you?
30 days annual leave per year (including bank holidays) that will increase with length of service
Birthday day off
Manufacturing specific training along with inhouse training
Contributory Pension Scheme
Staff discounted parts and servicing plus a free MOT every year
Recognition of length of service at 5,10,20,30 & 40 years anniversary
Life Assurance (death in service benefit) *
Staff Car Scheme*
Colleague Referral Scheme / Customer Referral Schemes
Cycle to Work Scheme
Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
Sinclair Foundation – charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
Development opportunities within the Sinclair Group
If you would like to apply for this role and become a part of the Aftersales Team at Mercedes Benz of Bridgend, please send us your CV with a covering letter and include your salary expectation.
