Address
Form of work
Salary- Carry out computerised estimates using Audatex
- Communicate with customers to provide repair information and an indication of completion time
- Compile all relevant information and complete supporting documentation
- Record all estimate / repair information on the Advance system
- Monitor progress of the vehicle through the repair process
- Negotiate estimates with the Aviva Engineer when required
- Discuss claim related issues with the Aviva Engineers
- To identify opportunities for non-insurance related repairs
- To conduct mobile and drive by estimates
- To maintain and secure allocated equipment
- To assist other team members as and when required
Qualifications
Desirable qualifications and experience:
Proven experience or knowledge of working in the automotive repair industry
- ATA Accredited
- Customer service skills – experience of delivery high quality service to customers
- Planning and organisational skills
- Flexibility and adaptability managing workflow across a number of department/specialisms
- Valid driving licence
