AddressJob Description
Ready to take charge of ensuring outstanding vendor performance and support, while also fostering collaboration, driving results, and shaping the future of Store Operations? Apply now and let's make it happen together!
Core Responsibilities
In 2023, we welcomed a new vendor to oversee the end-to-end Store Operations for the LEGO Group, a critical role encompassing Incident Management, Major Incident Management, break/fix hardware replacement, hardware lifecycle management, software updates, and facilitating new store openings. As part of this transformation, we are seeking a dedicated individual to ensure seamless vendor performance and exceptional Retail Store Operations support.
- Ensure outstanding Retail Store Operations support, managing SLAs and day-to-day performance.
- Oversee incident and critical incident management processes, continuously improving them.
- Foster collaboration between vendors and internal teams to solve problems collectively.
- Deliver regular insightful reports to management and stakeholders.
- Due to the high impact and visibility of this role, some on-call availability during UK hours is required.
Play your part in our team succeeding
In 2023, we built a strong internal team that collaborates effectively, driving and managing our vendor to deliver excellent Store Operations support. This role offers potential future opportunities to lead larger programs across the organization.
Do You Have What It Takes?
- Vendor Management experience in technical service settings with SLA management.
- Appreciation of construction Project Management/Program Management in technical/hardware contexts.
- Hands-on, proactive attitude, ready to roll up sleeves and dive in.
- Proven track record as a Technical Project or Program Manager.
- Excellent written & verbal communication skills, able to engage with both experts and non-experts.
- Strong leadership skills, with people management experience being desirable.
- Exceptional organizational skills with a keen eye for detail.
- Curious, growth-minded, and eager to expand your skill set.
- Self-starter with adaptability, resilience, and the ability to thrive in ambiguity.
What’s in it for you?
Here are some of what to expect:
- Family Care Leave – We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
- Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
- Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
- Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
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