Veterans Support Advisor

Veterans Support Advisor

Job Role

The Forces Employment Charity are looking for a Veterans Support Advisor to join its Support Team in Birmingham. As a Veterans Support Advisor, you will be the first point of contacts to all clients, have the ability to be meticulous to detail and conscientious. The ideal candidate will be a self-starter with a strong customer focus, be capable of working within a large team and on their own initiative.

This is a full time 35 hours per week, Hybrid role with some weekends (Saturdays) required with a salary of £22,000

Principal Responsibilities:

• Communicate with clients on all channels including social media groups, webchat, e-mail, and telephone. Link to Salesforce and Adapt CRMs as required.
• Make first contact with clients registering with The Forces Employment Charity and TechVets
• Support Veterans to obtain Proof of Service using Veterans UK Check Service.
• Support the TechVets EM3 Programme delivery to ensure relevant members are engaged at the first opportunity.
• Capture the employment outcomes of all clients and for TechVets members gaining careers through TechVets support
• Record all interactions with clients accurately on Adapt and Salesforce where appropriate.

PERSON SPECIFICATION

Essential Competences:

• Strong Communication Skills
• Excellent IT skills
• Excellent Telephone Manner

Desirable Competences:

• NVQ Level 3 or 4
• Understanding on Marketing and Promotion
• Knowledge on the Employment market, Information Technology, and Recruitment

To apply, please submit a CV and Cover Letter by Midnight Tuesday 6th February 2024

Successful candidates will be required to undertake a Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years.