Address
Form of work
SalaryJob summary
Do you have a flair for excellent customer service? Are you interested in meeting people and supporting them? If so, we have an opportunity for you to join the Residential Services Department at an internationally renowned top 10 university in the world. This position is a fixed term opportunity to join our Team until 30 September 2025.
The post holder will be expected to assist in the management of a cluster of halls (and their staff) which are arranged as a Village, providing junior management coverage and flexibility.
The role will assist in the provision of excellent customer service to all residents.
The post holder will help to ensure safe, day to day operational practices are adhered to and provide effective line management to Direct Reports.
The post holder will deputise in the absence of the Village Manager and take part in a duty on-call roster as required. This will include being on call to deal with incidents and emergencies out of normal office hours (Monday to Friday, weekends and during college closure) in the absence of the Village Manager.
Duties and responsibilities
You must be passionate, driven, enthusiastic and dedicated. You will possess outstanding communication and organisational skills and will have a proven track record of delivering the highest level of customer service in an educational/residential environment.
You must be prepared to travel to assist with the management of halls across multiple sites. You must also have a flexible attitude towards timekeeping and be prepared to work beyond normal operating hours to ensure the provision of a full range of services at business critical times. (This may include working at weekends and earlier/later shift patterns at peak business times.)
Staff and Operational Management
Finance
Other Duties
Essential requirements
- Proven experience of working in the higher education residential/guest accommodation sector
- Knowledge of the law relating to Equal Opportunities and Diversity and staff recruitment
- Knowledge of current health and safety legislation in relation to the Housing Health and Safety Rating System (HHSRS) and the Student Accommodation Code
- Knowledge of GDPR Regulations and Freedom of Information Acts
- Knowledge of computerised accommodation management and booking systems
- Knowledge of standards and procedures for reception/reservations
- Proven ability of delivering excellent customer service and interacting effectively with internal and external customers
- Experience of managing teams and the development of staff to their full potential with an influence to persuade, providing direction and motivation
- Effective communication skills: oral and written
- Adept at interpreting data and compiling reports
- Proficient in Microsoft Office programmes (Word, Excel, Outlook) and in-depth knowledge and experience of diary-based booking systems (e.g. Kinetic Solutions Kx)
- Ability to manage own workload and time effectively with limited supervision
- Drive, motivation, enthusiasm, and dedication to the job in hand
Further information
Contract Details:
- Grade: Operational Services Level 3a
- Salary: £38,977-£43,360
- Type of Contract: 1 x Full time fixed term position to 30.09.2025
- 35 hours per week
- Location: All Imperial College London Accommodation Sites
- Department/ Division: Residential Services / Property Division
In addition to your competitive salary, other benefits offered by Imperial include:
- Career development training
- Generous holiday allowances
- A company pension scheme
- A reduced rate in our sports centre
- Interest free season ticket/cycle loan schemes
If you are looking for the next stage in your career, you could be just the person we’re looking for. Apply now!
Closing date: Midnight on Monday, 27 May 2024
For further information, please contact Carlos Lozano, Senior Village Manager by email on [email protected]
