Visitor Experience Manager

About The Role
Slimbridge Wetland Centre is looking for a Visitor Experience Manager to lead both our paid and volunteer teams, champion cross departmental working and achieve an, inspiring and engaging Visitor Experience.
Working with the General Manager, you will ensure that Visitor Experience is at the forefront of everything we do, including how we engage with our visitors before, during and after their visit.
As our Visitor Experience Manager you will lead and support our Learning, Engagement & Events, Visitor Services and Administration teams. You are responsible for conveying a warm welcome at the admissions desk and the business reception, delivering events & engagement programmes throughout the centre and overseeing formal learning, and the Scott House Museum.
You will also act as duty manager on a rota basis ensuring the smooth operation of day-to-day activities within the centre, communicating to all on site the expectations of the day.
This is a full time role, 37.5 hours per week, working 5 days out of 7 including weekends and bank holidays.
About You
To join as our Visitor Experience Manager you'll bring:
- experience in delivering amazing engagement opportunities, events and learning
- strong networking and influencing skills to foster good cross departmental relations
- experience of championing the Visitor Experience in all areas of a business
- a passion for driving sales and income generation
You will be self-motivated, have excellent communication skills and be highly organised in order to manage and meet multiple deadlines.
If this sounds like you then click apply.
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
Wake up every day knowing your work is helping to restore wetlands, and our world
Be surrounded and inspired by our team of passionate, dedicated people
33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
Free entry to all our wetland centres, including your family
Free car parking and secure bike storage areas
Colleague discount on shopping and memberships
Cycle to work scheme
Contributory pension scheme
Life Assurance of three times your salary, for peace of mind for your loved ones
Independent personal, workplace and financial advice from Care first
WWT is an equal opportunities employer and all applications will be considered solely on merit.