Visitor Experience Officer

The Lyric Hammersmith is one of the UK's leading producing theatres. The Lyric produces world class theatre from the heart of Hammersmith, the theatre's home for more than a hundred and twenty five years. The theatre has gained a national reputation for its work in forging pathways into the arts for young talent from all backgrounds.

The Visitor Experience Officer is a key role within the Visitor Experience department and forms a crucial part of the VE management team. This role deputises for the Visitor Experience Manager where necessary, in addition to taking full operational control of the building and the visitor operation - which includes all customer contact points within the Visitor Experience, Bars & Catering, and Box Office departments - and will additionally be the Duty Venue Manager during performances, events, and other activity.

This role has operational responsibility for the health and safety of all building users, including staff and public, coordinates the on-the-ground response to an incident, and acts as a key communications conduit between all operational departments, including Production, Facilities, Young Lyric, and the visitor facing teams. This role also has a large role in the operational and commercial planning stages of activity at the Lyric including producing in-house merchandise.

For further information on how to apply, please visit the Lyric's website, https://lyric.co.uk/our-home/about-us/work-with-us/

Deadline for applications: 10am on Monday 26 February

The Lyric encourages people from any background to apply for this post. We are committed to creating a workforce which is representative of our society, and to bringing together those with a variety of skills and experiences to help shape what we do and how we work.