Visitor Experience Officer

Visitor Experience Officer
Salary: £28,150 per annum
Deadline: 10am on Monday 26 February
The Visitor Experience Officer is a key role within the Visitor Experience department and forms a crucial part of the VE management team. This role deputises for the Visitor Experience Manager where necessary, in addition to taking full operational control of the building and the visitor operation – which includes all customer contact points within the Visitor Experience, Bars & Catering, and Box Office departments – and will additionally be the Duty Venue Manager during performances, events, and other activity.
This role has operational responsibility for the health and safety of all building users, including staff and public, coordinates the on-the-ground response to an incident, and acts as a key communications conduit between all operational departments, including Production, Facilities, Young Lyric, and the visitor facing teams. This role also has a large role in the operational and commercial planning stages of activity at the Lyric including producing in-house merchandise.

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