Visitor Services Supervisors - Retail

Job Title:Visitor Services Supervisors

Location: Milton Keynes, MK3 6EB

Salary: 22,500 (FTE) per annum, rising to circa 23,000 (FTE) per annum after successful probationary period, depending on experience

Job type: Permanent / Full Time and Part Time Positions Available

Closing Date: 24th January 2024

About the company:

Bletchley Park is a vibrant heritage attraction, open daily to visitors, revealing the secrets and telling fascinating stories of the secret British World War Two codebreaking operations. The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world in order to inspire them with Bletchley Park's crucial role in World War Two.

About the role:

We are looking for two Visitor Service Supervisors to join our Retail and Admissions team.

Reporting to the Visitor Services and Retail Manager you will lead, monitor, support and motivate the Visitor Services Team in providing the highest possible visitor service experience for visitors to Bletchley Park.

You will have demonstratable experience of leading and motivating others and be comfortable assisting with day-to-day operations when required. You will be reliable, confident, be able to self-motivate and work under your own initiative; and have the ability to deal with queries and complaints calmly and efficiently.

This role is predominately working across (and moving between) our front of house areas to engage (face to face) with our visitors and support our Visitor Services Assistants.

This role is public facing and as such uniform will be provided and a dress code is in place.

Working Patterns:

There are two rota patterns available: a full-time position working 10 days out of 14 on a rolling 2-week basis, including alternate weekends and leave cover as needed, and a part-time position, working either Friday, Saturday and Sunday or Thursday, Friday, Saturday and Sunday.

Normal hours of work will be 9.00 - 17.00 / 9.45 - 17.45 on a rolling basis. Overtime may be required to cover the needs of the business.

Benefits:

• 33 days annual leave pro-rata (including statutory holidays)
• Complementary entry pass allowance per year
• A days' birthday leave (after 12 months service)
• A company pension scheme
• Death-in-service
• Healthcare cash-plan

Additional Information:

Strictly no agencies please.

Make a difference, be the best, value each other.

The Trust operates a policy of compliance with the law on grounds of non-discrimination on the basis of race, colour, sex, age, nationality or disabilities. No smoking is permitted in any offices or buildings.

If this sounds like the Visitor Services Supervisor role for you, please click APPLY send your CV and Cover Letter setting out which vacancy you would like to apply for and explaining why you are suitable for this role.

Candidates with the relevant experience or job titles of, Retail Administrator, Retail Supervisor, Senior Retail Assistant, Admissions Supervisor, Retail Customer Service, Customer Service Assistant, Retail Services, Gift Shop Assistant, Retail Assistant, Customer Care, Customer Service, may also be considered for this role.