Volunteering & Community Officer

Being a Volunteering and Community Officer is all about connecting with people. It’s about helping everyone to get involved and feel welcome at National Trust places.

Working predominantly with volunteers and volunteer managers, with some support for local communities, you’ll be making a vital contribution to the Trust’s cause of protecting and caring for places so that people and nature can thrive – now and into the future.

This role may involve managing volunteers. And you should be willing and able to work some weekends and evenings.

If you have a strong understanding of volunteer processes and practices and enjoy working with people, this will be a great role for you.

If you have any questions about the role, please contact Volunteering and Community Manager, Hannah Kemp on hannah.kemp@nationaltrust.org.uk

Interviews for this role will take place on 7th/8th of February.

What it's like to work here

Reporting to the Volunteering & Community Manager, you will join the Volunteering and Community team to support volunteering at the National Trust Bath properties, which include Dyrham Park, Prior Park Landscape Garden, Bath Skyline, Bath Assembly Rooms and Bathampton Meadows. You will be based in an office at Dyrham Park for 1-2 days per week.

With a growing number and variety of volunteer teams as well as recently acquired properties and projects, it’s an exciting time to join us. The Volunteer and Community team work together to meet the needs of the Bath properties, and ensure a positive, flexible, inclusive and safe experiences to everyone who volunteers with us.

What you'll be doing

As our Volunteering and Community Officer, you will be supporting volunteers and volunteer managers with volunteer recruitment, management, communications and growing support. You will lead Welcome Sessions for new volunteers, improve volunteer processes, update and share guidance, and help to make volunteering more attractive and accessible to different audiences.

You will support the Volunteering and Community Assistant to provide administrative support and help to manage effective volunteer communication. Working with the wider team, you will help us to deliver a long-term plan for volunteer participation and engagement across the Bath Portfolio. 

Who we're looking for

We'd love to hear from you if you’re:

• Enthusiastic and knowledgeable about the benefits of volunteering
• Someone who loves working with volunteers, and who understands the legal differences between staff and volunteers
• Good at talking to, and getting on with, all kinds of people from all backgrounds, and you understand why great customer service matters
• Flexible and collaborative, a team player who’s happy to lead on and work with other people’s agendas towards a shared goal
• Well-organised, with good attention to detail
• Experienced in volunteering principles and practice
• Comfortable with IT skills (Microsoft Office), and managing budgets

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Tax free childcare scheme
• Rental deposit loan scheme
• Season ticket loan
• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most locations
• Independent financial advice