About Us: Wickes are a digitally led, service enabled organization with a project in every home.
About the Role: An opportunity has arisen to join the MCFC team as PM Line Manager. Now as we build for further growth the role will help us drive customer satisfaction and deliver OTIF . The role will work with the fellow Line Managers, reporting directly into the Op’s Managers. You will also engage senior stakeholders giving updates on new efficiencies & ideas as well as periodic updates on performance measures/KPIs.
£35,000 per annum + Benefits
Who are we looking for?
•Someone with Management experience already working at Line Manager level.
•Any 5 out of 7 working rota
•Enthusiastic approach to work, “can do attitude!”.
•Flexible, Organised, strong planning skills.
•Someone who can motivate, influence and develop their Team.
•Focus on continuous improvement.
•Strong Ecommerce experience.
•Customer Satisfaction focused
•Strong Communication skills
Key Accountabilities:
•Working to challenging KPI’s, understand and produce own KPI’s that demonstrate control of the operation, effective target setting and measurement
•Set daily targets for achievement across designated sections.
• Plan and control weekly labour requirements for assigned section / sections ensuring sufficient capability to meet fluctuating workload.
• Identify and react to potential problem areas within the section / sections which may require further reporting including both financial and trend analysis.
•Liaise with Senior Managers to ensure operational targets are identified, that regular measurement is taken against these targets and that remedial action is taken as appropriate.
•Develop a highly motivated team of potential leaders by encouraging open communication and holding regular briefing sessions and chairing minuted operational meetings as required.
•Ensure all Health and Safety Legal requirements are met and adhered to.
•Liaise with other shifts when required to ensure continued efficiency and better service levels as appropriate.
•Ability to understand volume fluctuation and to alter shift resource and headcount in order to accommodate changing volume.
•Creation, ownership and delivery of continual improvement of operational processes and practices within the operation.
Vacancy Reference # 46012