Web & Customer Communications Lead

We are proud to be working with our client in the Healthcare sector, based in Nottingham, who are currently recruiting for a Web & Customer Communications Lead on a permanent contract. The position will be on a full-time basis with a salary starting £60,000 rising in increments to £70,500 in year 3 (starting salary is negotiable) plus a £7,000 car allowance per annum and up to 15% annual bonus.

Duties will include (but are not limited to):

• Ensuring that an internal/cross-functional customer account team maintains high-quality customer information; monitoring and reviewing information quality to ensure that it is fit for purpose
• Providing user input to the improvement of the CRM system to ensure that it meets immediate and longer-term business needs
• Managing key aspects of the data management system including being responsible for developing and operating key elements
• Maintaining and improving day-to-day digital channel operations and functionality by supporting technical changes for the client-facing digital platforms
• Developing a plan for significant aspects of external communications with guidance from senior colleagues
• Communicating the actions needed to implement the functions strategy and business plan within the team and motivating people to commit to the mission, vision and values of the organisation to achieve local business goals
• Developing digital training and development programs to meet identified needs
• Detecting and analysing security incident including attacks, breaches and identified vulnerabilities and remediating any security gaps in line with the incident management procedure

Expertise required:

• Ability to rebuild a website if required to ensure it works for customer requirements
• Able to navigate different landscapes within a large and complicated matrix organisation
• Previous experience of carrying out focus groups and compile detailed research date on suppliers’ requirements
• To have worked with high numbers of key stakeholders at any one time

Rewards and Benefits:

• Performance led annual bonus scheme up to 15%
• 27 days holiday plus bank holidays, with the option to purchase up to an additional 5 days
• £7,000 car allowance
• Generous contributory pension scheme (up to 12% employer contributions)
• Access to Flexible Benefits Scheme - Variety of benefits such as life insurance, critical illness cover, health cash plan, dental insurance etc.
• Access to the Blue Light Card
• Flexible working options

Working hours:

• 37 hours per week
• Monday - Friday, 8:00am - 4:00pm / 9:00am-5:00pm (flexible)
• Hybrid working (2/3 days WFH per week)

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.