Customer Communications Coordinator

Customer Communications Coordinator 

Croydon office location with Hybrid working 

£15,500 to £17,000 per annum (£31,000 to £34,000 FTE) 

Contract Type: Permanent 

Position type: Part time – 17.5 hours per week 

We’re the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, we’re ready to help. 

We do this by paying our members, by charging a levy and by investing sustainably. Our work has a real impact on people’s lives, so we strive to do it well, with integrity and their future in mind. 

Our Performance Improvement team are looking for a Customer Communications Co-ordinator to join the team on a part time basis (working 17.5 hours per week). 

This position will manage and prioritise the workflow requests and deadlines for all communication templates and booklets used by our Member Services teams. Within this position you will lead on making changes to system generated templates and booklets that arise from legislative, policy and process changes, plus a number of different issues that may arise.  

You will be working on the prioritised incoming work stream of change requests, identifying and prioritising worthwhile changes and ensuring that the wider impact of these changes are considered before testing and issuing. Beyond this, you will be additionally assisting with the Performance Improvement Team with various queries and ad-hoc letter approvals before issuing. 

Our ideal applicant will have comprehensive experience and knowledge of Defined Benefit (DB) pension schemes along with experience of writing a variety of communications to our members and external stakeholders, whilst maintaining the highest levels of customer service.  Your application will ideally demonstrate the ability to ensure that complex technical and legislative information is explained in a clear, non-technical language while adhering to standards of communication that enhance the customer experience. 

Sound like you? Apply now. 

In return for your skills, experience and commitment we’ll give you a challenging role within a business where you’ll get the support you need to develop your career. 

We’ll also give you lots of opportunities for personal development and skills training. 

Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras. 

We’re proud to be a Disability Confident Leader, the highest accreditation under the Disability Confident Scheme. If you have a disability and meet the essential criteria for this role you will be guaranteed an interview. 

We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you’ll be welcome here. 

We’re happy to talk about flexible working 

No agencies please