Customer Communications Manager

Customer Communications Manager
London

As a Barclays Customer Communications Manager, you will sit within part of the Payments Marketing Team. This team lives and breathes communications, aiming to drive retention and increase customer loyalty by turning every customers communication into a value-driving interaction. We are seeking a driven, creative and customer-focused individual to help support the successful planning and implementation of key activities to deliver a best in class communications platform.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?

• Developing, implementing and managing the delivery of high quality, multi-channel marketing communications journeys and campaigns for our B2B audiences
• Ensuring ‘customer focus’ is always at the heart of all activity – not feeling afraid to challenge where appropriate
• Working with project teams, the wider Marketing team, agency partners, other business units including legal, compliance, product and operations
• Creating and managing project plans for individual campaigns and communication journey plans
• Safeguarding the customer experience and escalating risk events promptly through relevant control groups
• Collaborating with wider marketing team colleagues and agency partners to run communication tests and share results to continue to enhance and deliver

What we’re looking for:

• Excellent communication (written and verbal) and social skills
• Highly organised and structured but flexible in the face of change
• Solid evidence of managing internal and external stakeholders including marketing agencies (creative and production)
• Experience in developing and delivering marketing communications campaigns with a focus on continuous improvement, problem solving, journey mapping and analysis

• Great attention to detail – experience in delivering communications that can be proved to have achieved the desired standards and deliver good outcomes
• An ability to rapidly get to the root cause of a problem and identify necessary actions to resolve
• An ability to juggle priorities at speed, delivering in control to short time-frames, when necessary
• Team player – experience in contributing to the development of a high performance culture within a team – helping make the team the best it can be

Where will you be working?
In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.

#LI-Hybrid