AddressThis is an excellent opportunity for a customer focused individual to join a our front of house Lodge team who provide a variety of support to the College 24-hours a day, seven days a week throughout the year.
Together with the Lodge Manager and Deputy Lodge Manager, the team are responsible for providing an effective and efficient reception, postal, first aid and security service and ensure all visitors, students and members of staff are assisted in a timely and friendly manner. The responsibilities of the Lodge team are varied so it is essential the appointee is able to remain calm under pressure whilst prioritising competing demands. Our team provide a compassionate, sensitive and warm environment with a clear culture of helpfulness and support for all members of the College, particularly our students.
The successful candidate will be expected to bring excellent interpersonal and communication skills, have a good level of IT and experience of working in a customer services role.
Our College is located in Queen’s Lane in beautiful surroundings just off the High Street in Oxford with its historic charm. Buses, cafes and shops are only a short distance away and the train station is approximately a 20-minute walk. This all helps to create an excellent environment in which to work.
In return, you will benefit from working for a warm, inclusive and supportive organisation offering good development opportunities to broaden your skills plus a comprehensive benefits package as follows:
- Generous holiday entitlement up to 38 days per year plus additional leave for long service.
- A strong team structure which promotes a supportive work environment.
- Subsidised bus pass loan, season ticket rail loan and cycle scheme loan.
- A free meal whilst on duty and when the kitchen is open.
- Access to the College’s employee assistance programme (a 24-hour telephone and online advisory and counselling service).
- Discount in University shops, free entry to other Oxford colleges and libraries, discounted computer software from the University Computing Service, free access to the Botanical Gardens and Harcourt Arboretum and discounted membership of the University’s gym and pool.
- Free annual flu vaccine.
The successful candidate will be enrolled into the Oxford Staff Pension Scheme (OSPS).
The College arranges various events for staff throughout the year including quizzes, a summer BBQ, Christmas lunch and more.
Application Process
Interested applicants should complete an Application Form detailing the names and contact details of two referees.
There is no deadline and applications will remain open until the posts are filled.
Documents should be sent preferably by email to recruitment@seh.ox.ac.uk. Postal Applications should be sent to the HR Department, St Edmund Hall, Queen’s Lane, Oxford, OX1 4AR.
Shortlisted applicants will be invited to interview.
Visits to the College are welcome prior to application by contacting the HR Assistant at recruitment@seh.ox.ac.uk.
Equality of Opportunity
The Equal Opportunities policy of the College requires that all staff are offered equal opportunities within employment. Entry into employment will be determined only by personal merit and the application of criteria related to the post. Subject to statutory provisions, no applicant will be treated less favourably than another because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Applications are particularly welcomed from women and minority ethnic candidates who are under-represented in these roles.
Recruitment Monitoring
Please also consider completing the online Equal Opportunity Monitoring Form. Submission of this form is voluntary and does not form part of the selection process, but we would be grateful if you are willing to return it with your application to assist us with our equal opportunity monitoring. A paper copy can be obtained here.
Key Information
- Posted: 26 Feb 2024
