Weekend Operations Assistant (Mainly Remote)

Do you have a proven track record in customer service with great call handling experience?

Are you looking to work mainly from home but with occasional visits to the office in Windsor, Berkshire? (two or three times a month) The candidate must live within one hour of Windsor.

Our client is a leading digital healthcare provider, and this is an excellent role for you if you have an interest in technology and apps as you will be troubleshooting and giving guidance to customers about using the app as well as supporting the clients with general day to day enquiries. They require someone with a friendly, professional phone manner who loves to deliver outstanding customer service. This role involves taking a high volume of inbound calls and the company are paying a salary of £22,500 - £24,000 (pro rata) depending on experience.

Working hours: Mainly working from home on a 22.5 hour working week. This role is a weekend position working Saturdays, Sundays and one day in the week (usually Monday but subject to change). The working hours are between 7am-8pm working a 7.5 hour day within these times. The successful candidate will be required to work bank holidays including over the Christmas period.

In this job role you will focus on providing services to a range a broad range of customers and will ensure the smooth running of the services. The role will be varied with no two days being the same. The role will require a large amount of patient and client contact and the successful candidate should be customer focussed with great communication skills.

Your responsibilities as a Operations Assistant:

• Supporting and providing administrative services to the growing panel of suppliers
• To manage and resolve a high level of telephone client calls, whilst delivering fantastic customer service
• To support the executive assistant in supporting the senior management team
• Able to work to KPI’s

Skills and experience required for the Operations Assistant role:

• Highly Organised and able to work on own initiative
• Excellent communication skills
• Ability to problem solve with a common sense approach
• Attention to detail
• Open and honest approach at all times
• Customer Focussed

Does this Weekend Operations Assistant (Mainly Remote) seem like the perfect role for you? Then please send your CV across today to apply for this fantastic role!!!!!!!!!