Welcome Manager

Welcome Manager (Ref: POS015333)

Hopetown Darlington opens its doors this summer as the region’s most exciting and newest visitor attraction. This ambitious project extends across a 7.5-acre site and will encompass a wagon themed play park, an immersive time travel experience ride, and will even include a gallery to watch live engineering in action. In addition, visitors can enjoy touring exhibitions, a reimagined state of the art museum and entertaining festivals and events for the whole family.
A spacious café and shop are also part of this incredible site which is steeped in Darlington’s rail heritage and will offer a family day out like no other. The venue will attract upwards of 300,000 visits annually, of which up to 100,000 are expected to be from outside the region. Hopetown Darlington is seeking inspired and driven individuals who can bring personality, energy and enthusiasm to the team.
The Welcome Manager team will be the face of Hopetown Darlington. Delivering exceptional customer service, you will need to be energetic with an outgoing personality and a ‘can do’ attitude. Working in a shift pattern across 7 days a week with a focus on weekends to ensure that the visitor experience is always at a high standard across all areas of the site.
Reporting in to the Visitor Experience Manager, you will be responsible for managing several teams of staff including Food & Beverage, Retail, Admissions, Visitor Experience & Housekeeping. Health & Safety & Security of the staff and visitors will be a key area of this role and will include actioning emergency procedures and dealing with first aid incidents.
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Flexible working
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Great wellbeing offer
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Arriva Employee Travel Club

For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/
For detailed information on this role, please refer to the Role Profile.
Interviews to be held on Tuesday 16 April 2024.
General Information for Applicants:
All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
If you are experiencing problems applying for this vacancy via North East Jobs, please contact the HR Team on 01325 405486 or HR@darlington.gov.uk , who will be happy to assist.