Welcome & Service Assistant

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Contract Type: Fixed term contract until 02-Feb-2025
Salary: £10.78 per hour
Hours: Flexible hours to be discussed at interview with a variety of shift patterns available. The role will require weekend hours but again we would discuss your availability upon successful completion of your application.
Reporting into the Senior Visitor Experience Officer you'll join a friendly team of 6. You'll contribute to creating memorable experiences for out visitors. Embrace the opportunity to work outdoors, where each day brings new moments and connections.
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.
We'd love to hear from you if you're:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude