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Form of work
SalaryThis role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 780 hours per year, and on average, you'll work 15 hours per week but again, this will be flexible depending on operational demand.
Weekend, bank holiday and school holiday work will be required, with team members typically working around half of all weekend days and most bank holidays. What it's like to work here Reporting to the Welcome Manager, you'll work as part of the wider Welcome team of around 30. Working within a positive team, we supportive each other in terms of wellbeing and progression. We want you to learn, discover and develop your career, and we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs. What you'll be doing Most days, you'll be welcoming visitors at our Welcome Points, taking admission, scanning National Trust membership cards and providing information/orientation to them; promoting events, activities and offers to ensure every visitor gets the most out of their visit. Welcoming delivery drivers, contractors, volunteers and fellow staff members, you'll support the smooth running of whole-site operations.
As part of the wider welcome team, you’ll work to target to promote and facilitate new National Trust membership applications and signpost other ways in which visitors can support our charity – including purchasing items from the Second-hand Bookshop or Walled Kitchen Garden produce cart, adding to their pin badge collection, or even leaving a gift in their will.
Some days, you’ll be based at the Information Point in the ‘core’ visitor area; answering visitor queries, facilitating mobility scooter bookings, and completing National Trust membership applications. Other days, you’ll carry our ‘Rover’ duties; this is a ‘mobile engagement’ role involving interacting with visitors who are parked in the wider-parkland, outside of Clumber Park’s designated parking areas – primarily along the verges of Lime Tree Avenue. You’ll engage with visitors parked in these areas to communicate our conservation message, and update them on ongoing changes to parking and access. You'll provide mobile ‘welfare’ support to your fellow Welcome & Service Assistants who are positioned at our remote Welcome Points - facilitating comfort/lunch breaks throughout the day and operational support during busier spells.
You'll occasionally support in the delivery of events at times throughout the year, including some car-parking duties. Working within the wider portfolio team of staff and volunteers you'll deliver outstanding visitor service. You'll also support across the property/portfolio when required. Who we're looking for
We'd love to hear from you if you are:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice
Click here to find out more about the benefits we offer to support you.
