Welcome & Service Assistant

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: 8078.16 per annum, equivalent to £11.64 per hour

Contract/duration: Fixed term until February 2025

Hours/working pattern: This is an annualised hours position, the number of hours worked each month will vary according to business need with the salary paid in equal monthly instalments. The normal working pattern will be 2 days per week. Equivalent to 14 hours per week until October 2024, 12 hours per week from October 2024 until February 2025, due to visitor opening hours being reduced over Winter season. Weekend working pattern will be 1.5 weekends in 3. Equivalent to working a full weekend, no weekend, and a Sunday on a 3 week rolling basis.

What it's like to work here:Reporting to a Senior Visitor Experience Officer, you’ll be part of a team of 7 based at the centre of Dyrham Park.

Dyrham Park has recently completed s £3.3m transformation of the presentation and interpretation of the house, including the delivery of a new exhibition space, redecoration, conservation, new lighting, and new interpretation throughout. in the parkland, Dyrham has also recently opened a new play area and café at Old Lodge, whilst the project to transform the West Garden is ongoing with the new parterre due to be completed in spring 2024.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to presentation of the site - no two days are the same. This role is based at the centre hub of Dyrham Park rather then in the welcome centre, it is about welcoming visitors to the house and garden, providing an excellent core offer and daily opening to visitors, and assisting the programming team to create stand-out events. You will also get stuck in supporting other teams; helping the welcome team to promote memberships, supervising volunteering teams in the bookshop, lending a hand to the food and beverage team with clearing trays or washing up.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.

Who we're looking forWe'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice