Welcome & Service Assistant Manager

Summary        

We have an exciting opportunity for you to join our team as a Welcome & Service Assistant Manager. 

The role of a Welcome and Service Assistant Manager with the National Trust is to uphold the highest of standards in the service we give to visitors. If you’re a natural motivator, who likes to lead by example to make sure every single person feels welcome and has their best day possible, then this could be the job for you.

You’re likely to be jointly managing a team of staff and volunteers, so would need to be willing and able to work some weekends and bank holidays to ensure full cover.

What it's like to work here        

You’ll be reporting to Visitor Operations And Experience Manager, working at the Stowe & Aylesbury Vale portfolio.

You’ll be reporting to Visitor Operations & Experience Manager, working at the Stowe & Aylesbury Vale portfolio. Our vision is for Stowe to be a fully accessible, greenspace of choice, full of people, playfulness, and colour. Claydon House showcases stunning 18th century craftsmanship and interiors.  

What you'll be doing        

You’ll be making sure that the welcome every person receives when they come to visit is as good as it could be. You want them to have the best experience of visiting our properties. Everyone who comes here is contributing to the work of the Trust, in protecting and looking after places so that people and nature can thrive – now and into the future. Your warmth, your care, your high standards and your attention to detail can make all the difference to their day.

You'll support your team and help to solve problems on a daily basis. You’ll know how to turn around a challenging situation, and you’ll be helping your team to do the same.

You'll also be raising funds and encouraging people to join the Trust as members, always aware of how crucial these goals are to the Trust’s cause. By sharing your knowledge of our conservation work both here and throughout the Trust, you’ll help people to see how vital their contribution can be.

Who we're looking for        

We'd love to hear from you if you’re:

• experienced in visitor services, in the tourist or heritage sector
• naturally curious about people, with an understanding of how to achieve the highest standards of customer service
• able to work to sales targets, and confidently sell the benefits of becoming a member
• well-organised and motivated
• willing to learn new skills, with a ‘can-do’ attitude
• comfortable with IT skills (all MS Office)
• in tune with the aims and ethos of the Trust