Welcome & Service Assistant Manager

The role of a Welcome and Service Assistant Manager with the National Trust is to uphold the highest of standards in the service we give to visitors. If you’re a natural motivator, who likes to lead by example to make sure every single person feels welcome and has their best day possible, then this could be the job for you.

Hours: 30 hours over 4 days. You'll be jointly managing a team of staff and volunteers, therefore you'll work one weekend day per week and bank holidays to ensure full cover.

Salary: £12.24 per hour. This is our anticipated salary from 1st April but is subject to final confirmation following the Trust’s annual pay review process.  

Contract: Permanent

If you have any questions about this role please contact: clare.winfield@nationaltrust.org.uk

URGENT VACANCY Immediate start! As this is an urgent role we will interview and possibly appoint whilst the vacancy is open, therefore we’d encourage you to apply as soon as possible.

You’ll be reporting to the Welcome Manager, working within the Welcome team, at Washington Old Hall, Derwent, Wear & Coast portfolio.

You’ll be making sure that the welcome every person receives when they come to visit is as good as it could be. You want them to have the best experience of visiting Washington Old Hall. Everyone who comes here is contributing to the work of the Trust, in protecting and looking after places so that people and nature can thrive – now and into the future. Your warmth, your care, your high standards and your attention to detail can make all the difference to their day.

You'll support your team and help to solve problems on a daily basis. You’ll know how to turn around a challenging situation, and you’ll be helping your team to do the same.

You'll also be raising funds and encouraging people to join the Trust as members, always aware of how crucial these goals are to the Trust’s cause. By sharing your knowledge of our conservation work both here and throughout the Trust, you’ll help people to see how vital their contribution can be.

We'd love to hear from you if you’re:

• experienced in visitor services, in the tourist or heritage sector
• naturally curious about people, with an understanding of how to achieve the highest standards of customer service
• able to work to sales targets, and confidently sell the benefits of becoming a member
• well-organised and motivated
• willing to learn new skills, with a ‘can-do’ attitude
• comfortable with IT skills (all MS Office)
• in tune with the aims and ethos of the Trust