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Form of work
SalarySummary
Are you a driven people manager who can inspire and engage in equal measure? Do you have a passion for helping save special places?
We have an exciting opportunity to join the Welcome Team at Sissinghurst Castle Garden, one of the National Trust's key Portfolios. As Welcome & Service Assistant Manager on a fixed-term contract until 28 February 2025, you will be dynamic, engaging, curious, have great people skills and be target driven.
You'll be assisting our Welcome Manager in Growing Support through Service with a focus on Membership sales, and in inspiring the Welcome Team staff and volunteers to seize every opportunity to engage with our supporters and grow our charitable income, delivering against stretching targets in support of our Values and Mission.
What it's like to work here
Reporting to the Welcome Manager and Growing Support Consultant for Kent & East Sussex, and working closely with all property teams, you'll drive the sales strategy in accordance with our Business Plan. You'll strive to provide the best experience for our visitors, welcoming and inviting them to support us in safeguarding the future of Sissinghurst Castle Garden.
We are strongly focused on opening up the experiences we can offer to a broader range of audiences and reflect the changing needs of the communities that visit us and our local community, ensuring we live up to our mission of being for everyone, for ever.
This internationally renowned garden is an awe-inspiring place to be. The spectacular formal gardens include a rose, herb and kitchen garden which grows delicious produce for the restaurant and coffee shop. A strong team spirit and collaborative working environment is key to the success of Sissinghurst Castle Garden and the team are looking for flexible, creative people to join them.
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What you'll be doing
As Welcome & Service, Assistant Manager you'll have day to day responsibility for the management of membership sales, engaging with our team of brilliant Welcome & Service Assistants and dedicated Volunteers for exceptional visitor service and site offer promotion in line with National Trust guidelines and policies.
Led by the Welcome Manager, you'll work closely with property teams to identify and develop fundraising opportunities, motivating the Welcome Team to put those at the heart of what they do, enabling and facilitating our collective success. You'll inspire and engage the Welcome Team to deliver key fundraising and membership targets as part of our charitable cause, creating meaningful moments for new and existing supporters.
You'll also support our Programming through participating in the delivery of exciting Events that we run as part of our year, as well as exciting new offers that you will be key to promoting.
Using your communication and creative skills, you will motivate the Welcome Team and include our Volunteers in our efforts to make Sissinghurst Castle Garden a wonderful place to work in and visit, as well as learn about the key role we play in today's society as the National Trust.
As part of your role, you'll be required to work at our busy times which includes weekends and public holidays.
Who we're looking for
We'd love to hear from you if you’re:
- experienced in visitor services, in the tourist or heritage sector
- naturally curious about people, with an understanding of how to achieve the highest standards of customer service
- able to work to sales targets, and confidently sell the benefits of becoming a member
- well-organised and motivated
- willing to learn new skills, with a ‘can-do’ attitude
- comfortable with IT skills (all MS Office)
