Welcome & Service Assistant

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

You will be the day to day team leader at South Milton Sands and keeping an eye on the surrounding smaller car parks at East Soar and Bolberry.

Salary: 11.64 per hour. This is our anticipated salary from 1st April but is subject to final confirmation following the Trust’s annual pay review process.

Contract/duration: Fixed term until 30 September 2024. This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.

What it's like to work here:The South Devon Countryside team are responsible for approximately 35 miles of beautiful coastline stretching from Wembury to Dartmouth and are part of the larger South and East Devon portfolio which stretches all the way to Branscombe.

Our team work with many volunteers and community groups to deliver our conservation work and create opportunities for the public to engage with our work and understand the National Trust’s cause. For many of our visitors, our larger car parks are the main gateway to opening up conversations about the work we do and our Welcome team are key in engaging people about our cause and growing support.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can and encourage conversations around membership where possible.

The role will have supervisor responsibilities for the other Welcome & Service Assistants and Service Assistants at South Milton Sands. This role will not line manage any staff but they will be the first point of contact for the South Milton Sands teams and report to the Welcome Manager.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.

Who we're looking forWe'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice