AddressThe Vacancy
Searching for a career that is varied, highly rewarding and interesting?
As a Wellbeing Advisor, you will help to support vulnerable people to live independently. You will:
- Be part of delivering a mental health helpline which takes around 6,000 calls per month
- Provide a range of wellbeing checks; either face to face (full driving licence required) or over the phone, including medication prompts, emotional support and reassurance, contacting next of kin and emergency services
- Help to arrange property maintenance repairs
- Monitor CCTV and assistive technology solutions, which includes critical equipment such as falls, detectors or smoke and door sensors
- Support colleagues with safeguarding concerns.
“You have to think on your feet, and every day is different!” - quote from a current colleague
Sound like you?
We need someone who can use their experience working or caring for vulnerable people to good use. Someone who can work in a fast paced service, but can remain calm, professional and react effectively and efficiently to our most vulnerable customers.
You will have experience of working in a customer facing team environment ideally, and have experience of care or supporting vulnerable people. You will also be educated to NVQ level 2 or equivalent in Telecare, Care, Housing, Customer Service, Business Administration, ITC, or be able to demonstrate relevant work experience.
Above all, you will be passionate about supporting vulnerable people and have NCHA's core values at heart.
Working hours
This is a 24hr service so you will be required to work on rota basis on the below shift pattern:
Early 6am to 2pm
Late 2pm to 10 pm
Night 10pm to 6am
Interviews are being arranged on an ongoing basis
Please note we will be moving our offices to Clifton from September 2024.
All communication will be via your registered email address.
Please note that we are not currently offering visa sponsorship.
NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, women, as they are currently under-represented within our workforce.
Please note that in house this role is known as Customer Experience Agent - Customer Wellbeing.
The Company
We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands.
Job Type: Full-time
Salary: £26,499.00-£30,339.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free or subsidised travel
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
- Store discount
Schedule:
- 8 hour shift
Work Location: In person
Reference ID: NTX922342
