Wellbeing Coordinator

Wellbeing Coordinator

GBP20,300

Edgware

To support the management team of the extra care service in the effective day to day operations of the service. Including daily administrative tasks, support the invoicing of the care, providing a professional representation to contracts officers and other professions and to positively promote customer wellbeing within the service.

Key Responsibilities

• Day to day administration tasks to support the manager of the service.
• Answering the phone professionally
• Responding to the front door and managing visitors to the building
• Typing up care & Support plans
• Maintaining the information in key service files i.e. H&S, Safeguarding and key policy updates.
• Taking & Typing up of minutes of meetings with customers and other stakeholders
• Supporting the care team with administrative tasks that aid the wellbeing of the customers i.e. booking GP appointments, hospital transport, planning and arranging events and activities for residents.
• Liaising with other stakeholders and effectively communicating with key partners to support the customer's wellbeing i.e., local pharmacist and hospital transport coordinators.
• Develop effective links within the local community to provide a regular activity program of activities for the customers to attend and reduce their social isolation, by bring activities into the service.
• Consult with customers on what activities they would like and plan to deliver a diverse program to meet everyone's needs
• Gain feedback from customers in relation to the activities to support continuous improvement.
• Support customers with their shopping schedule, escorting them to bank, shops if necessary
• The recording, monitoring, and invoicing of the customers care hours and the completion of any returns that the local Authority requires with support from the manager.
• Keep databases with service, customer and colleague information up to date in line with Metropolitan's policies.

Personal Competencies

• Able to work flexibly. The work pattern will be irregular, and will be on a rota basis including unsocial hours, weekends and public holidays
• Empathetic and able to support customers with dignity
• Able to contribute positively to the team
• Availability for working unsocial hours, weekends and public holidays

Skills/Experience

• Experience of providing support to vulnerable people (voluntary experience also qualifies)
• Understanding of the difficulties faced by vulnerable people with care and support needs
• Understanding of the Service User group
• Knowledge of health & safety issues relating to care and support of vulnerable people
• Ability to work flexibly to meet Service User and service requirements
• Ability to undertake moving and handling tasks (including pushing of wheelchairs, assistance with supporting service users)
• Basic IT Literacy

General Responsibilities

• To understand and comply with MTVH's safeguarding, safety and compliance policies, procedures and processes and support a positive safeguarding, safety and compliance culture across the organization.
  • Actively and effectively promote the organisations corporate values of Care, Dare, Collaborate. Role modelling appropriate behaviours and acting with the highest level of professionalism and integrity.

• Play an active role in contributing to effective cross team working and provide cover for colleagues as required.
• To maintain confidentiality with personal information and data regarding our customers, employees and stakeholders at all times ensuring compliance with the Data Protection Policy.
• To comply with MTVH's Health and Safety policies, procedures and processes and to promote health and safety compliance for all.
• To act at all times within MTVH's policies, procedures and code of conduct and uphold MTVH's commitment to Equality and Diversity

Please note :- we do not currently offer visa sponsorship.

What's in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional 'Beliefs day' once a year to have an extra a day off
• Enhanced pension with matched contributions of up to 9%
• Life assurance cover 3 x your salary
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit - interest free loan to help with rental deposits
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring programme and apprenticeships
• We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!