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Form of workJOB OVERVIEWAn opportunity has arisen to join a fast paced Workplace team as a Workplace coordinator, you will be working closely with the team to ensure we create an awesome place to work for one of our prestigious clients. You will need to create strong relationships internally with other departments as well as key stake holders around our clients business. Ensure all building users and visitors are left with a positive experience.
Main DutiesUndertake quality control checks of customer facing spaces. Complete meeting room checks to ensure users have the tools necessary for their meetings. Floor walking and complete building audits and ensure resolution of any faults. Review outstanding open customer impacting faults, driving through to solution where appropriate. Complete site inductions for first-time visitors, ensuring visitor compliance with site specific policies and processes. Review and action shared Mailbox requests. Engage with building stakeholders and act as the conduit between them and the NATS FM Business Partner. Prepare required stakeholder communications. Liaise with appropriate suppliers. Manage workplace storage. Facilitate and assist with Workplace Projects - liaising with stakeholders and external contractors, reviewing quotes, submitting new plans through the approval process, submitting prestart and RAMS, coordination with the project team, follow up any snagging and updating drawings. Look after all building furniture not including OPS room desking. Co-ordinate and assist with events held around Site. Coordinate DSE assessments where required. Raising Quotes where required. Coordinate the logistics for VIP/managed visits. WHAT WE ARE LOOKING FORProven experience within a strong customer service environmentHigh quality interpersonal skills, with excellent written and spoken communication skills both to individuals and groupsExperience in using CAFM systems - logging jobs, running reports, raising purchase orders etc.Attention to detail, a focus on standards, methodical and organisedComputer literacy, competent with the Microsoft Office suite including Word, Excel, PowerPoint and Outlook and the ability to support printing and audio-visual solutionsValid formal Health & Safety qualification e.g., IOSH (1 or 5 day) is desirable.Always remain calm, patient, and polite when receiving customer feedback
