Address
Form of workBased in Inverness you will be part of our Workshop Team, this part time role involves performing a wide range of duties to support the efficient operation of the business.
Liaise with customers, colleagues and suppliers in a polite and professional manner via phone, mail, e-mail, and face-to-face to provide and process information in response to enquiries, requests and orders.
Ideally the hours will be Monday to Friday, 10am to 3pm (with a 30 minute unpaid lunch break) but can be flexible as other commitments/transport dictates.
Job Description
Your duties will include but are not limited to:
- Answering phone calls, dealing with customers in person, retrieving voicemails, actioning them, taking messages or re-directing them to the appropriate person or department
- Maintaining customer and equipment database by creating and updating records ensuring accuracy and validity of information
- Taking and recording payments for goods and services
- Scanning and Filing
- Collating and inputting monthly staff expenses
- Inputting /processing Motability Scheme Car Adaptations orders
- Receiving deliveries, collating and matching paperwork relating to goods received
- Undertaking relevant personal development and training to grow skills relevant to the role
- Providing holiday and sickness cover for the Service Administrator (full time)
- Obtaining parts prices from suppliers and inform customers
- Ordering products for stock and customer orders
- Processing Warranty returns
- Inputting/processing workshop stock details
- Undertaking any other duties and training deemed appropriate by your Supervisor or the Managing Director.
