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SalaryBMW Bristol is looking to appoint an organised, enthusiastic, Workshop Controller to lead our team of Technicians in our workshop. This would be a great opportunity for a Vehicle Technician with leadership experience who is looking to take the next step of their career, or an already established Workshop Controller who is looking for a new challenge.
Reporting to the Workshop Manager, the main job function consists of:
- Demonstrating excellent leadership and communication skills
- Mentoring and developing our team of Technicians to ensure they are meeting all aspects of the BMW certification programme and their own personal development.
- Responsibility for the quality of Technician output, ensuring we are maximising productivities, efficiencies and profitability.
- Carry out monthly performance reviews providing feedback and support.
- Managing and delegating the workload ensuring efficient running of the workshop.
- Providing clear lines of communication between workshop and service advisors to ensure our customers’ expectations are prioritised.
- Ensuring all aspects of Health and Safety are maintained in the Workshop.
- Ensuring our workshop facilities and standards are maintained.
The individual should be proactive, process driven and committed to meet the high quality of work expected from our customers and brand, whilst managing a busy professional team. The successful candidate will have the ability to quickly prioritise and make decisions employing their excellent communication skills, in both verbal and written communication.
The ideal candidate will need to have a proven track record in running an efficient workshop environment as a Workshop Controller. Whilst this is preferred it is not essential, as we would also consider applications from experienced technicians who have demonstrated strong supervisory skills in their previous role and are looking to make the next step in their career.
We need someone with the ability to work in a high-pressured environment who has fantastic leadership skills that can drive the team forward to success. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.
The quality of work delivered is of paramount importance and you will be responsible for ensuring that there is a first-time fix for every repair.
If you would like to be considered for this exciting role, please apply today.
EXPLORE LOCATION
Dick Lovett has been representing BMW for over 50 years and opened its Bristol location in 1997. As the largest dealership on the Bristol campus, BMW is also one of the most well-known by customers in the local area. We have team members who commute from around the South West to work in Bristol from Thornbury, Almondsbury, Bristol City Centre and Portbury.
The team works hard to provide a first-class service to both sales and aftersales customers. BMW Bristol is situated in Laurel Court just off the A4018, easily accessible from Junction 17 of the M5 motorway.
EXPLORE TEAM
Working in the Service Team means that no two days are ever the same. As a member of our Service Team, whether you are front of house, assisting customers with their service enquiries, or behind the scenes assessing a vehicle's safety, you will be responsible for ensuring that our customers receive the very best customer service long after they’ve purchased their car or motorcycle from us.
