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Salary Looking for a new challenge?
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
The Financial Ombudsman Service is a free and easy to use independent organisation that plays a vital role in UK financial services. Every year we help resolve thousands of disputes between consumers or small businesses and their financial service providers.
Working hours: full time, 35 hours a week, Monday to Friday, where our Service’s core hours are 8 am to 8 pm. You’ll agree your working pattern with your manager.
Contract: 9 months FTC
Salary: £26,327
Location: London, Docklands E14
Reporting to: Workspace Manager
The purpose of your role
As Workspace Administrator, you will be the first point of contact for all those who walk through our front door, making sure we’re getting people to the right place, first time.
You’ll work closely with your colleagues in the Workspace team, supporting our people and customers across a variety of tasks including front of house and administrative duties, organising meeting rooms and supporting external customers, helpdesk management, access passes, welcoming new joiners to the Service, being responsible for supporting our customers through the operation of our switchboard and processing regular orders for publication leaflets.
You’ll work with the Workspace team to help manage enquires from colleagues through our internal helpdesk – this will include car parking requests, issues with passes and access, meeting room bookings and troubleshooting – whatever it is, you’ll need to be well organised and juggle requests from multiple sources at the same time, working promptly to resolve the issue and escalate if there is a risk or concern.
Key responsibilities
- Provide professional front of house support to our customers, both internal and external. This includes switchboard management, being accessible to all our customers and, generating Wi-Fi access for visitors and contractors.
- Welcome new joiners to the Service, carrying out a health and safety induction and showcase our facilities and key areas – also engaging with key stakeholders from our HR and IT teams.
- Support with the onboarding of remote workers where you’ll arrange accommodation, training and collaboration services (both internal and in the regions) – working with key leads from around the business to proactively ensure everything is in place ahead of ‘day 1’.
- Understand our process for customers who come to visit us and want to discuss issues with an existing case and/or new case – working with key stakeholders from Customer Connect and Customer Call Hub and provide key data accordingly.
- Understand our access controls system and a variety of permissions that can be applied – being clear on pass allocations and providing regular reports to key stakeholders (both automated and manual).
- Manage our helpdesk – responding to, assigning, and closing calls efficiently as well as understanding escalation processes and protocols (including car parking requests from colleagues, liaising with building management also - and organising visitor parking accordingly).
- Process orders for publication leaflets using the correct channels and systems – responding to queries from customers and working closely with colleagues in Finance to process payments. Communicating with our business customers, ensuring they have adequate supplies for their own customers.
- Provide first aid support to our colleagues when in the office – being an official first aider for the Service.
- Work closely with our on-site Security team – and acting as ‘fire marshal’ in the event of an evacuation, and during our regular drills.
- Proactively check stock levels across our floors, ensure colleagues have what they need – process stationery orders with our suppliers, and ensure best value for money, also distributing stock regularly.
Minimum Criteria
Previous experience in a front of house/receptionist role (or similar admin based role).
Ability to communicate and adapt to different levels of stakeholders.
Good IT skills (training will be provided on our systems).
Strong multi-tasking and organisation experience – ability to prioritise is key!
Excellent customer service experience..
Ability to use initiative and be proactive, always wanting to provide a good service to others.
Desirable Criteria
First aid trained would be ideal but not essential.
How do I apply?
To apply, please send an up to date CV. Cover letter is not required but you are welcome to submit one.
Applications need to be submitted by 23:59pm on the 4th April 2024
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We are proud to be a Disability Confident Employer. This means that we will put disabled candidates entering under the scheme through to the next stage of the process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. Do let us know of any reasonable adjustments you need.
