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Form of work
SalaryCompany description:
We’re Nominet – a world-leading domain name registry. For over 25 years, we’ve been operating at the heart of internet infrastructure. While we're best known for running .UK domains, we also help protect public services from cyber threat.
Our aim is to create a world which is more connected, inclusive and secure. We know that technology has the power to transform lives by creating opportunities and providing support where it’s needed most.
As a public benefit company, our work funds the ability to make a positive impact on society. We’ve donated millions to projects that use technology to improve peoples’ lives and have committed to delivering £60m worth of support over the next three years.
We understand the impact the Internet has on the environment and are committed to helping the UK reach Net Zero by 2050. We’re already a Carbon Neutral company through offsetting our emissions and will continue to work on reducing our footprint.
Job description:
About the role
As a Customer Support Advisor at Nominet, you will be the first line contact for Registrars (domain providers), Registrants (domain owners) and Law Enforcement partners as one of the largest domain name registries. This is an exciting opportunity to hone your customer experience skills and learn more about the world of tech whilst dealing with a variety of customer queries through webchat, email, and phone calls.
You’ll be working alongside a team of 9 and we are passionate about skills development – our Customer Support Advisors get to spend a minimum of 10% of their time on training and development activities.
The essential bits
You have demonstrable experience working in a similar Customer Support role within a technology business, ideally in a helpdesk/ticketing system environment.
If you have knowledge of our experience working in a domain names/registry business this would be a real bonus, but we’re equally happy to share our knowledge in this area!
About you and your experience
You are a pro-active Customer Support professional with a real passion for customer satisfaction. You can work to clearly defined SLAs and has a clear track record of adding value through customer relationships. You take pride in exceeding your KPIs and you have a keen interest in technology.
