1St Line Support Analyst

Job Title: 1st Line Support Analyst
Sector: Managed IT Service Provider (MSP)
Salary: 24,000 + Excellent Benefits Package & Training
Location: Central London / Hybrid

Overview

An award-winning MSP based in Central London is looking for an enthusiastic 1st Line Support Analyst to join the team. This role provides the opportunity to be involved in 1st and 2nd line user support as well as assisting with an exciting range of projects.

Job Summary

The Support role will be responsible of providing technical support across the company. You will be working across the service desk being the first point of contact with general IT support functions with potential exposure to project work too.

Role Responsibilities:

• First point of contact for all IT related issues via the ticketing system
• Office 365 Support and Administration
• Azure and local Active Directory - users, passwords, account creation
• Hardware and Audio Visual Set ups and support
• Maintain both Windows and Mac devices
• Onboarding / Offboarding
• VPNs - support
• Escalations to 2nd and 3rd line
• Assist with an exciting variety of projects
• Administration tasks through Teams and SharePoint

Tech Skills Required:

• Active Directory
• Azure
• Office 365 or Exchange Online
• MDM - Intune / SCCM / JAMF
• Hardware
• SharePoint
• Team / OneDrive
• Virtual Servers via Hyper-V or VMware
• Basic Networking knowledge

Package / Benefits

• 24,000 Starting Salary
• 25 Days Annual Leave
• 8 Bank Holidays
• Pension
• & More

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.