1St Line Support Engineer Gbp 27000

Position: 1st Line Support

Location: Redhill

Salary: Up to £27k

Benefits:

Company pension
Gym membership
On-site parking
Private medical insurance
Sick pay

Are you ready to dive into IT support? Join a pioneering tech company with 11 years of innovation as a 1st Line Support Analyst.

About Us:

We push technological boundaries, offering innovative solutions globally. Be part of a dynamic team committed to excellence and continuous improvement.

Responsibilities:

• Log and update customer issues professionally.
• Manage customer expectations.
• Monitor and resolve alerts (backups, disk space, antivirus).
• Visit customer sites in London and the Southeast as needed.
• Address and escalate support issues.
• Assist with building customer computers using Autopilot.
• Keep customers and the Triage team informed about new processes and technologies.

Preferred Skills/Experience:

• Clean driving license (preferred but not essential).
• Experience with Microsoft Office Suite (Office 365, Azure).
• Basic knowledge of Microsoft Azure Autopilot, Modern Workplace, Intune.
• Quick learner with logical thinking and troubleshooting skills.
• Experience supporting Windows, Macs, iOS, and Android devices.
• Microsoft certifications are a plus.

Think you're a great fit? Apply now!