1St Line Support Engineer

1st Line Support

CantelloTayler Recruitment are currently recruiting for a 1st Line Support Engineer to join our client based in Egham.

The successful 1st Line Support Engineer will be responsible for:

• Taking full responsibility for assisting internal staff by being the first point of contact for technical queries.
• You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects.
• You will have excellent customer service, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment.
• Providing support for c450 end users, including office and remote users
• Provide face to face, floor walking and remote telephone troubleshooting support to end users
• Issues will need to be fixed or reported quickly and professionally and where necessary escalated to a 2nd or 3rd Line Support team member
• Working within a team to ensure all calls are responded to within SLA targets & requirements
• Building and maintaining Desktops / Laptops (HP & Dell)
• Ensuring that support tickets are dealt with promptly and appropriately
• Reasonable understanding of IT hardware and Windows OS and software is essential.

The 1st Line Support Engineer will have:

• Be a logical problem solver that is flexible in their methods used to solve customer problems and use your knowledge to solve problems creatively
• Be a self-motivated and independent learner
• Can communicate effectively in different ways and to people with different levels of knowledge
• Be able to apply critical questioning to get to the root of the problem quickly
• Have a basic understanding of IT concepts and can resolve technical problems.
• Have a can-do attitude and show empathy for people
• Strong organisational skills and the ability to adhere to company procedures and deadlines
• Motivated to learn and pursue a career in IT
• The ability to work both alone and in a team
• Professional attitude and a strong work ethic
• Strong Troubleshooting and fault-finding skills
• Have the ability to work collaboratively with people from different disciplines and cultures
• Excellent customer services experience / telephone manner

Desirable Skills:

• A degree (in an IT discipline) preferred but not essential.

• Office 365, knowledge using IOS & Android

If this 1st Line Support Engineer role is of interest to you, please click apply or contact Charlotte Harding in our Egham office.