Address
Form of work
SalaryOverview:
An excellent opportunity has arisen with our client, a global financial services organisation embarking on an exciting transformation journey. We are seeking an experienced 1st/2nd Line Support Engineer providing support and technical project implementation. This position sits within an experienced team who are all responsible for supporting, maintaining, and implementing all aspects of the IT infrastructure.
Role & Responsibilities:
- Provide excellent customer service and be the first point of call for IT support queries from internal staff, this could be via phone, email, Teams, and face-to-face
- Take ownership of tracking and remediating security vulnerabilities within a given timeframe
- Administer the internal ticketing system and act upon requests for change and system access
- Diagnose a wide range of issues, from the user desktop environment to server applications
- Be able to spot potential technical vulnerabilities and suggest resolution
- Proactively monitor systems and take preventative measures to reduce system downtime
- Highlight possible trends from re-occurring incidents
- Update the internal knowledgebase with both technical guides for colleagues, and system usage procedures to aid customers
- Work collaboratively with third party support services on diagnosing and troubleshooting issues
Essential Skills & Requirements:
- Excellent experience with Microsoft technologies across the board: Active Directory and GPO administration / Exchange administration/ Win10 desktop management using SCCM, WDS & WSUS
- Good general knowledge of networking and technologies: The TCP/IP stack / Concept of VLANs and firewalls / Wireless configurations
- Experience in remediating vulnerabilities within a Microsoft environment: Scanning tools such as Nessus or Qualys
- 2 years+ of 1st line technical helpdesk environment
- 2nd Line technical support experience
Contract Details:
- £267.24 per day
- Inside IR35 (Umbrella)
- 6 month contract
- Hybrid – 2X Per week in Reigate
2nd Line Support Engineer – Hybrid / Reigate – 6 Month Contract – £267.24
