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Salary1st Line Engineer - 24-26K - Northampton
An established client of ours in the education sector are looking for a 1st Line Support Technician to join their internal IT department, on a permanent basis. Joining a team of 4 others and reporting to the Head of IT, the successful candidate will respond to Incident and Service Requests from colleagues, act as the first point of contact for IT requests and log / respond to tickets effectively.
The organisation is undergoing an exciting period of growth in addition to digital transformation, so this is a great opportunity to work with some of the latest technologies and develop your IT skills further with lots of hands-on training alongside the IT team.
Role Responsibilities:
- Act as the first point of contact for IT related issues via the Service Desk via phone, email or in-person requests.
- Maintain the ticketing system, ensuring that calls have been logged and actioned (including escalations to senior members of the team).
- Password resets and unlocking accounts.
- Setting up new users.
- Processing starters and leavers, setting up new equipment.
- Troubleshooting hardware and printers.
- Installing and imaging software.
Skills / Experience required:
- Previous experience in a similar 1st Line Support role.
- Knowledge of Windows 10/11
- Understanding of Microsoft Exchange, InTune, 365
- Awareness of LAN / WAN
- Mobile Device Management
- Experience working within a Service Desk environment
- Excellent communication skills, both written and verbal
- Ability to explain technical terms to non-technical users - with a polite and patient approach.
This is an excellent opportunity for an enthusiastic and passionate 1st Line Support Technician to join a successful organisation which champions training, learning and development. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration!
If you'd like more information about the role, please contact Robbie Allen for more information on (phone number removed) / email your CV to (url removed)
1st Line Engineer - 24-26K - Northampton
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