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Form of work
SalaryDue to exponential growth, there is now an opportunity and a requirement for a 1st Line of Technical Support to join an award-winning global provider of software and hardware solutions in the automotive industry, based in Tunbridge Wells.
My client is Europe s leading provider of cloud-based video telematics, and their focus is to ensure they continue to provide the best full-featured video telematics solutions to serve the growing market demand for video-enabled telematics systems.
The ethos of the 1st Line of Technical Support will include service tickets raised by customers, analysing faults, and providing remote solutions.
Key Responsibilities:
- Provide technical assistance and support to customers via phone, email, and chat channels.
- Diagnose and troubleshoot technical issues related to our video telematics products and devices.
- Triage and process service requests.
- Obtain footage from our bespoke platform to identify and resolve faults reported.
- Escalate complex issues to the Technical Support Team Lead for further investigation and resolution.
- Document customer interactions, including issue details, troubleshooting steps, and resolutions, in our ticketing system.
- Commissioning of new / replacement devices.
Qualifications:
- A good knowledge of computer systems and a keen interest in technology is required.
- Excellent communication skills: verbal and written.
- Customer Service orientated.
Perks of the Role:
- Salary of GBP23,000- GBP24,500 experience dependent
- Monday-Friday 9 am-5 pm only 1 Saturday per month
- Hybrid
- Free Parking on site
- Health Assured Employee Assistance Programme (EAP)
- Private Medical Insurance
- 25 days of holiday plus Bank Holidays
- Life Assurance (x4 salary)
- Pension
