24 Hour Part Time Supervisor

To assist the Managers with sales, operational and team management functions of the store to ensure maximum profitability and compliance with company procedures

Sales and Service Generation:-

• Achieve sales goals by maximising opportunities
• Set and monitor store targets daily with Manager
• Always maintain adequate sales floor supervision ensuring excellent customer service & appropriate security
• Commercially driven to react to sales opportunities and achieve all KPI & sales targets
• Ensure company cash handling and loss prevention procedures are adhered to
• Develop strong customer relationships and loyalty

Staff Management:-

• Assist the Managers in the development of sales team ensuring all company procedures are adhered to
• Assist Managers in the development of Team Members
• Support Managers with Company training programmes to include effective use of ‘customer service toolkit’, selling skills, product knowledge etc
• Supervise and motivate team to meet goals, supporting short and long term team incentives
• Assist Managers with all related store administration

Visual Merchandising/Store Standards:-

• Ensure store presentation & standards meet company requirements
• Maintain high standards of cleanliness and organisation within the store
• Ensure visual merchandising in line with VM manual & set weekly guidelines to include daily Floor Walk Checklist with team
• Monitor compliance of company dress code
• Apply critical observation and give recommendation for VM improvement

Operations

• Responsible for accurately and timely completion of all store paperwork
• Facilitate accurate deliveries including identification of any discrepancies etc
• Assist Managers with company stock take
• Accurate and efficient ongoing stock management
• Effectively oversee customer queries/complaints relating to any exchanges, credits or refunds
• Maintain all store safety standards relating to health & safety

Must be flexible and able to work Monday - Sunday