2nd & 3rd Line IT Systems Engineer

Join my client's dynamic team as they revolutionize the entertainment industry with cutting-edge IT solutions. They're seeking a talented IT professional with a passion for entertainment to drive innovation and deliver unforgettable experiences. If you're ready to be part of something extraordinary, apply now!

Role Overview:

As a 2nd &3rd Line IT Systems Engineer, you'll play a crucial role in providing comprehensive IT cover, service desk assistance, and desktop support. Acting as the primary point of contact for users across multiple bases, you will address application, system, and hardware support needs, collaborating with third-party IT vendors when necessary.

Key Responsibilities

• Offer 2nd & 3rd Line technical support for approved hardware and software.
• Collaborate with third-party service suppliers to ensure timely issue resolution.
• Install and manage Microsoft Client Operating Systems.
• Demonstrate a deep understanding of Active Directory, including Group Policies.
• Manage user account administration, security group management, onboarding/offboarding procedures, and device enrollment/documentation.
• Install, configure, and maintain network printers and wireless devices.
• Maintain mobile devices and serve as the second point of contact for warehouse hand scanner hardware.
• Manage and support Office 365, including user and service administration.
• Oversee patch management across site servers, desktops, servers, and MAC estate.
• Take ownership of escalated technical issues requiring 2nd and 3rd Line support, providing efficient and effective solutions.
• Analyze and troubleshoot complex hardware, software, and support network engineering with network problems.
• Maintain documentation for systems, configurations, and troubleshooting procedures.
• Develop and update procedural documents for common issue resolution.
• Provide guidance and mentorship to junior support engineers.
• Technical Skills Required
• Administer SharePoint online, managing groups, security, and permissions.
• Support multiple sites from HQ using remote management tools.
• Utilize and maintain Active Directory, handling security groups and user on/off-boarding.
• Provide orientation and guidance to users on new software and computer equipment.
• Implement and enforce security best practices.
• Administer O365 Cloud Suite, including OneDrive, Teams, and SharePoint.
• Offer education on key applications to users as needed.
• Manage the IT helpdesk queue, providing 2nd & 3rd Line support.
• Manage stakeholders and escalate issues when required to resolve within agreed timescales.
• Integrate and support CCTV systems & Net2 within the network infrastructure.
• Utilize/Implement monitoring tools for proactive issue detection and resolution.
• Proficiently troubleshoot hardware, software, and network issues.
• Expertise in configuring and maintaining server hardware.
• Administer virtualization platforms like Hyper-V.
• Familiarity with cloud platforms (AWS, Azure) is advantageous.
• Proficiency in managing and troubleshooting Windows Server and Desktop operating systems

Benefits:

• Competitive salary
• 25 days holiday plus bank holidays
• Private health insurance
• Great pension scheme
• Life insurance
• Annual discretionary bonus scheme

If you're a skilled 2/3rd LineSystems Engineer looking for a challenging opportunity to join a growing IT support team, we'd love to hear from you! Please send your resume and cover letter to

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