2Nd Line It Service Desk Engineer

At OFG, we are on a mission to ensure our colleagues have an amazing work/life balance!

Job Title: 2nd LineIT Service Desk Engineer

Hours: 37.5 hours per week

Location: Bolton

Salary: £27,000

Want to earn 100% of your salary and work 20% less hours? We have a great role for you We are taking part in an ongoing 4 Day working week trial in which you continue to receive your full salary and annual leave entitlement!

We are looking for a 2nd LineIT Service Desk Engineer to join our IT team.

As our 2ndline IT Service Desk Engineer, you will provide 2nd Line support services, as part of a team of experienced engineers, ensuring colleagues across the group get the IT support they need.

You will own, monitor and resolve IT incidents and service requests by investigating a range of technical issues impacting colleagues across all areas of the business.

As well as supporting queries raised by colleagues from any site, you will have site-specific support responsibilities ensuring allocated sites get the support they need.

To be successful in this role you will need experience in the following:

Technical Skills:

• Microsoft 365 experience (essential)
• Active Directory/Azure (essential)
• Knowledge of MDM (preferred)
• Windows server experience (preferred)
• Networking experience (preferred)
• VOIP/Telephony solutions including 3CX and Mitel (preferred)
• Microsoft Windows 10 (preferred)

Experience and skills:

• Minimum of 3 years' 2nd Line role experience within a technical support desk or MSP (essential)
• Holds a professional qualification (Microsoft MCSA, CCNA etc) or an IT Degree or working towards one (essential)
• Strong knowledge of Microsoft products desktop and server platforms (essential)
• Strong knowledge of working within an ITIL framework (essential)
• Good understanding of IT infrastructure (essential)
• Strong customer service skills (essential)
• Strong working knowledge of current software packages and operating system (essential)
• Advanced knowledge of IT hardware (preferred)
• Previous experience of ConnectWise (preferred)
• Must have strong attention to detail and ability to follow processes and procedures and take ownership of tasks or issues
• Excellent communication, organisational and interpersonal skills
• Ability/willingness to learn, prioritise workload and meet tight deadlines
• Ability to work on own initiative, tackle tasks proactively, address and resolve problems and able to follow a methodical approach to service issues
• Ability to diagnose faults in the hardware/software/operating systems used
• Contributes to, supports and works within the team
• Ability to work well with challenging customers and under pressure

About IT

With four key functions spanning from Service Desk, Security, Infrastructure, and Projects, our IT team runs on the ethos of promoting from within and building lifelong careers. Working with our highly experienced team, joining us means exposure to a range of problems, solutions, and technologies. We work as one driven unit to ensure that our goal to help build incredible futures for all the individuals who use our services is achieved.

About the Group

Outcomes First Group exists to make sure vulnerable people get the opportunities they need, whether that involves providing them with specialist education and residential care or finding them dedicated foster families in which they can thrive.

There are two main organisations in our Outcomes First family: Acorn Education and Care, Options Autism. Together, we educate, care for and support children and young people across the UK, empowering them to be happy and make their way in the world.
Why work for us?

Your wellbeing is very important to us, and we know that being able to choose the benefits that suit you and your family will support your wellbeing.

Whatever your role and wherever you're located, you'll love VISTA, our flexible benefits platform which lets you tailor your benefits package.

And when your circumstances change no problem. You can flex, trade and add to your benefits package to suit your circumstances.

• 4 day working week (applicable after probation - T&Cs apply)
• Holidays starting at 25 days per annum with options to buy an additional 5 days
• Critical illness cover and life assurance options
• Company Pension with options to increase your contributions
• Private medical and dental Insurance
• 100's of discount options valid in the UK and abroad
• Eco-Car Scheme
• "Your Wellbeing Matters"- access to a wide range of first-class mental health support services and physical health checks
• Career development opportunities
• Professional support networks and groups

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.

We are an Equal Opportunities Employer.

Winner UK Best Workplaces for Women Awards 2023, for the past 3 years.

Winner UK Great Place to Work Awards, for the past 4 years.