2Nd Line It Support Engineer

2nd Line IT Support Engineer. My client based in Watford are looking for a 2nd Line IT Support Engineer with superb customer facing skills, strong technical experience across Windows, Servers, O365, Exchange etc. Please note this role is 100% office based and offers no WFH.

Salary: £35k-£40k + Training/Courses + Bonus + Benefits

You must have:

• 2-3 years plus recent experience in a similar 2nd Line IT support role - please only send in your CV if you have this experience!
• Active Directory.
• Exchange, O365, Teams.
• Windows desktop, server management & common business applications.
• Software deployment.
• Understanding of network concepts and protocols.
• Excellent end user/customer service skills!

Any Group Policy, Azure, Sharepoint, PowerShell, Virtual Desktop skills are a bonus!

Please note my client are willing to take on someone who doesn’t match all the technical skills but has the 2nd Line experience and wiling to learn!

Role involves:

• Collaborate with 1st Line and management to ensure seamless issue resolution.
• Install, configure and maintain computer systems and applications.
• Document and share troubleshooting steps, issue resolutions and knowledge with colleagues.
• Work closely with IT professionals to identify and implement solutions.
• Software and systems testing.
• Troubleshoot and resolve software and network issues.

For further information and a full job spec please send in your CV!!