2Nd Line It Support Engineer

2nd Line IT Support Engineer

Location: Tring, Hertfordshire

Salary: £35k + Excellent Benefits

The Client:

Our client is a renowned IT solutions provider for over 3 decades, serving local businesses, schools and charities.

The Role:

As an IT Support Engineer, you will play a pivotal role in reporting issues to maintain high service standards.

Necessary training will be provided, including in-house sessions and external courses.

Responsibilities:

- Maintain and monitor clients infrastructure to ensure optimal functionality.
- Serve as the primary contact for customer support.
- Swiftly diagnose reported issues to uphold a high level of service.
- Undertake diverse duties in IT service provision, including system setup and installation.

Requirements:

- Previously worked as an IT Support Engineer or in a similar role.
- Proven experience in a second-line support role.
- Familiarity with printers, including basic configuration, scan-to-folder, networking, and deployment.
- Skilled in Windows clients and servers, networking, Microsoft 365.
- Anti-virus and firewall experience. (Beneficial)
- Exchange administration skills. (Beneficial)

Benefits:

- Competitive salary
- 28 days holiday
- Private parking
- Long service awards
- Health & wellbeing programme

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Keywords: 2nd LineSupport Engineer, Service Desk Engineer, IT Engineer, IT Support Engineer, 2nd Line, MSP