It Support Engineer

Based mainly at the St Albans campus – Occasional travel across Welwyn Garden City & Borehamwood Campus. Join our dynamic IT Team at Oaklands College and be a crucial part of shaping the future technology in education! We are actively seeking a skilled IT Support Engineer to contribute to the support, growth and development of our IT infrastructure. Key Responsibilities: -  Provide essential IT Support to faculty, staff and students, ensuring seamless operation of technology resources.  Troubleshoot and resolve hardware and software issues efficiently to minimize downtime and escalating issues when needed.  Maintain user accounts and security groups using Microsoft Active Directory  Collaborate with the IT team to implement and maintain technology solutions, including AR/VR headsets, immersion rooms Canvas and SharePoint. Responsible for delivering small projects and third-party system upgrades  Contribute to the development and execution of IT strategies aligned with the college’s vision. We are looking for individuals with a passion for innovation and a desire to enhance the educational experience through technology. The ideal candidate will possess expertise in the following areas: Qualifications and Experience:  Proficiency supporting Windows operating systems, ideally Windows 10 and 11  Experience with Microsoft Active Directory and Microsoft 365  At least 2 years’ experience supporting hardware and software solutions  Excellent communication skills with a keen focus on customer service Desirable Skills:  Experience with teaching technology including smart wallboard solutions  Experience configuring AR/VR headsets  Recognised IT support qualifications – Microsoft, CompTIA or similar.  Canvas: Utilize your knowledge of the Canvas learning management system to support faculty and students in optimizing their online learning experience.  Sharepoint: Leverage your expertise in Sharepoint to enhance collaboration and streamline document management.  Experience building and maintaining Microsoft Power Apps. WHAT WE OFFER:  Automatic entry into the Local Government pension scheme  Generous Annual Leave – 30 days pro rata plus bank holidays  Excellent CPD Opportunities to grow and develop through mentorship and coaching.  Free Onsite Parking  Subsided onsite restaurant.  A cycle scheme and discounted gym membership  Opportunities for flexible working  Staff Awards  Employee Assistance programme  Discounts on OASIS Beauty treatments at WGC  Discount on all UNO bus routes through Hertfordshire  Eye care vouchers  Access to shopping discounts via UNIDAYS Safeguarding Statement: Oaklands College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to an enhanced DBS check and satisfactory safeguarding checks.