On-Site It Support Engineer

On-Site IT Support Engineer (2nd Line)
Role: On-Site IT Support Engineer
Specialism: 2nd Line Support, Windows 11, Hardware, Desktop Support, Floor-Walking, Office 365, AD, Exchange, Networking, SCCM
Type: Contract
Duration: 3+ Months
Location: Stevenage
IR35 Status: Inside IR35
Pay Rate: £250 - £280 per day
Working Pattern: Thursday - Sunday (4 days per week)
Shift Pattern: Early (06:00am - 2:00pm) or Late (2:00pm - 10:00pm)
Start: ASAP / Urgent
On-Site IT Support Engineer (2nd Line)
CPS Group UK are delighted to be working with a leading organisation based in Stevenage to appoint an On-Site IT Support Engineer for an initial 3-month contract. The Engineer will provide 1st & 2nd Line IT Infrastructure support in a Windows 11 environment: supporting technologies including Office 365, Exchange, Active directory, BYOD/Mobile and deployment technologies (e.g. SCCM, WSUS).
This is an on-site, user and stakeholder facing role, so Engineers must be able to work on-site in Stevenage, Thursday to Sunday each week.
Role Requirements
* Provide 1st & 2nd Line on-site technical IT infrastructure support
* Support hardware issues and fixes (e.g. desktop, laptop printers, mobile)
* Communicate effectively with the customer and manage technical queries in line with company standards and SLA's
* Prioritise, and resolve technical queries and service requests
* Support the IT Manager with other (non-technical) site duties as requested
* Work closely with users (floor-walking) and support stakeholders of all levels with IT-centric issues
Required Skills & Experience
* Previous experience working in an on-site IT Support role
* Demonstrable IT related problem-solving capabilities
* Highly professional and flexible attitude
* Excellent communication skills (written and verbal)
* Able to work both independently and as part of a team
* Strong working knowledge of Windows 11 (and associated support requirements)
* Strong working knowledge of technologies including:
o Active Directory
o Exchange
o Office 365
o iOS / Android / Mobile
o SCCM / WSUS
o Basic networking
o Comms room support
For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on or email
By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://company-policies