Address
Form of workTeam – IT Operations
Working Pattern - Hybrid – 2 days per week in the Vitality London Office. Full time, 37.5 hours per week.
We are happy to discuss flexible working!
What this role is all about:
As a 2nd Line Support Engineer, you will operate as part of the 2nd Line function that provides remote and deskside IT support for Vitality users across the Group globally. You will work across a broad range of technologies and liaising across multiple areas of the business to support Incidents, Problems and Requests through multiple channels while explaining solutions in technical and non technical terms.
You will be accountable for identifying major and repeat incidents and raise Problem records accordingly along with full detail of diagnostics and investigation. You will also be responsible for resolving incidents/rectify issues independently and fulfilling requests within SLA.
Key Actions
- Install, upgrade, support and troubleshoot for applications, printers, computer hardware and OS, telephony and any other authorised peripheral equipment
- Being responsible as a site Support Engineer but also remote engineer for a substantial corporate user base
- Being instrumental in the creation of strong and effective relationships with business users to ensure that service delivery meets their expectations
- Attending Service Management meetings to represent and resolve operational escalations and priorities for both locally to the site and the extended business
- Ensuring IT assets are managed appropriately across the Vitality group on a desktop, mobile & printing level for the site whilst providing feedback on enhancements to the desktop and wider IT function.
- Develop trends by monitoring and analysing Incidents, Problems and Requests
- Working cross-organisation with other IT analysts and engineers to provide prompt and efficient service
- Confidence to converse and support across the organisation as well as to the Exec level
- Excellent verbal and written communication skills
- A strong team player with a focus on the end customer
- An understanding or requirements to effectively account and manage IT assets
- Exposure to Domain and Active directory environments
- Good knowledge of Windows OS and Microsoft 365 inc Teams
- Understanding Network and Storage concepts
- Experience and understanding of working with SLA’s
- Ability to logically troubleshoot and diagnose problems as well as propose new solutions
- Good understanding of demands within 2nd Line Support and Service Desk
- MS Server administration experience
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12%– We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
About The Company
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Ready to find out if we’re the right fit for you? We can’t wait.
Diversity & Inclusion
We’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. To learn more please visit our Careers page.
Vitality’s approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page.
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
