Third Line Support 3rd Line Support Engineer

Third Line Support/3rd Line Support Engineer

• Job Type: Full-time
• Location: Gillingham (Kent) - on site role
• Salary: GBP35,000 - GBP40,000 per annu

Exciting opportunity for a 3rd Line Support Engineer to join a independent UK wide company and provide third-line technical support and maintenance across their multi-site infrastructure and network. This role involves hardware and software support, deployment of new server hardware, Switches, Routers, and Firewalls, and ensuring the smooth operation of our IT infrastructure.

This a great opportunity to work in a varied role where you will have the opportunity to work with a wide range of Technology/Software/Tools etc and also be involved in IT Projects.

• Provide 3rd Line technical support to internal staff across 6 sites.
• Manage and prioritise workload, keeping all outstanding support calls updated.
• Build and provision workstations and laptops for new and existing users, maintaining documentation.
• Proactively assist in monitoring and maintaining Servers, applications, and hardware.
• Liaise with 3rd party support companies as required.
• Support remote working staff and troubleshoot client, server, and networking issues.
• Mentor and train 1st/2nd line technical support staff.
• Work closely with other technical staff to improve the internal network infrastructure.
• Document solutions and be familiar with Windows OS, Active Directory, DNS, DHCP, FTP, RDS, VPN, LAN, WAN, virtualisation, and backup applications.
• Utilise the internal helpdesk portal, SharePoint environment, remote support tools, and internal applications effectively.

Required Skills & Qualifications:

• Some experience in a 3rd Line or similar role.
• Accuracy and attention to detail with excellent troubleshooting and problem-solving skills.
• Ability to plan, multitask, and prioritise workload.
• Excellent communication skills, both written and verbal, with internal and external customers.
• Ability to maintain confidentiality and interact at all levels with well-developed interpersonal skills.
• Capable of working in a fast-paced, rapidly changing environment.
• Self-motivated with a positive attitude and willingness to learn new products and features.
• Knowledge of Windows Server OS (), Microsoft Office365 Administration, Active Directory & Azure AD, Networking, Cisco Meraki, Virtualisation (Hyper-V), and Microsoft Windows Operating Systems
• Experience with SimPro is desirable.