AddressThis is a fixed-term contract for 6 months with possibility of extension due to additional client work. Agencies not required.
Please note this role is 100% office based and there is no flexibility for working remotely.
THE ROLE
We are looking for an experienced Support Engineer to join our fast growing team. You will be working in a fast paced, dynamic environment and have solid experience in an IT support role. You will provide dedicated support to the key accounts, working closely within their in-house technical teams as well as Optimity’s own team. In addition, the role requires a degree of flexibility as you would be expected to be able to work on site with our customers, potentially at short notice. Organisational skills and the ability to adapt quickly to changing circumstances are also important.
You will find yourself involved in a wide range of technical support issues and you must have the ability to demonstrate excellent communication skills and the ability to deal with problems and technical issues under pressure.
DUTIES
- Provide IT support for our Key Account Customers.
- Helpdesk and incident management.
- Provide remote support and onsite report when required.
- macOS, Windows and server / NAS administration.
- Business application troubleshooting.
- Ordering and tracking – asset management.
- Contributing to the account management meetings.
- Daily system checks including backup monitoring and reporting.
- Provide holiday and sickness cover for our other on site Support Engineers.
- Working with the management team to find ways to improve and add value to our processes.
MINIMUM REQUIREMENTS
- Experience supporting macOS & Windows- based business.
- Experience with Intune and Jamf.
- Experience working with tickets & triaging support cases.
- Exposure to deployment tools & supporting remote users.
- Google Workspace, Slack & O365 business application administration & support.
- Good Wifi & networking troubleshooting skills.
- Excellent communication skills and the ability to deal with problems and technical issues in a time-sensitive environment.
- Experience working as a Support Engineer in a SME.
- This list is not exhaustive and the tasks assigned might increase as per company’s needs.
DESIRED SKILLS:
- Degree educated or equivalent in a science or business subject.
- Previous experience working with an MSP or in-house.
- Knowledge of Azure, Intune, Jamf endpoint management would be advantageous.
Job Types: Full-time, Temporary contract, Fixed term contract
Contract length: 6 months
Salary: £28,000.00-£32,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- Life insurance
- Paid volunteer time
- Private dental insurance
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
Experience:
- Technical support: 3 years (required)
- Internal IT: 3 years (required)
- admin Jamf: 2 years (preferred)
- admin Intune: 2 years (preferred)
Ability to Commute:
- Bristol (required)
Work Location: In person
